L O A D I N G
March 2023 - 2025

My Leave Navigator

MetLife's My Leave Navigator has been designed to help employees manage their time away from work due to disability or significant life events.

Whether it’s for welcoming a new child, caring for a family member, or recovering from an illness, the tool provides step-by-step guidance to make the process smoother and less stressful.

Tasks
  • User Research
  • Ideation
  • Wireframing & Prototyping
  • Alignment with Business Goals

Outcome and Key Metrics
  • Processed over 10,000 claims online since June 2024 launch, driving est. $246,000 in operational savings.
  • Increased claim completion rates by 66% and reduced customer service calls by 30%.

Let's Create Something

Together